Which of the following best describes you?

Member of the public

Family member/carer

Professional or Practioner in health and social care

Other

Your Age Group

18-25

26-30

31-40

41-60

60+

When you visit a website, how do you usually find information?

I use the search bar first

I browse through the links

I use both equally

I use Google instead

I use an AI Agent instead (ChatGPT, Claude etc)

Other

If you use the search function, what do you usually type?

A single word

Two or three keywords

A full question (e.g. "How do I apply for a Blue Badge?")

A sentence describing what I need

Other

Which of these best describes how you search?

I know exactly what I'm looking for

I know the topic but not the right words

I'm exploring my options

If you don't find what you need first time, what do you usually do?

Try different search terms

Browse the website

Go to Google

Contact the Council

Give up

Ask someone else

What makes searching frustrating?

Too many results

Not enough results

Results aren't relevant

I don't know what words to search for

Information is out of date

I can't tell which result is best

I can't find the right service

Other

Which search experience do you prefer?

Keyword search

Google-style search

Ask questions in plain English

AI assistant

Other

Would it help if search understood questions such as: "I need help caring for my elderly mum" instead of searching for exact words?

Yes

No

Unsure

When searching, what are you usually trying to do?

Find information

Find a service

Apply for something

Contact someone

Complete a form

Find local support

Other

If an AI-powered search could answer your question and direct you to the right information, how comfortable would you be using it?

Very comfortable

Somewhat comfortable

Neither comfortable nor uncomfortable

Somewhat uncomfortable

Very uncomfortable